Is that. I
was fired but i am very proud about that. This story happened when i was
working in a hotel in Bournemouth as a waiter, in my
first times in England to learn English and wait for my license to work as
physiotherapist. I put this message in the staff board and i was fired. I was
called arrogant and the manager of restaurant said me that i shouldn't have
done this. But i did with proud. Is true that i should try talk with the big
boss of the company but i knew that it was impossible. So this action was the
only way to be heard.
Why be fired can become you happy?
1) If your company don´t think in your
customers who will think?
My
companies have the customers as the most important. All decisions are taken
with one strategy based in customers. Their feedback, their needs, their
motivations. Are the costumers that pay your product, they are the reason of
your existence. In this hotel, with 4 stars, prefered have 100 costumers satisfied
instead of have 10 costumers really satisfied. The outcome is that nobody go
out satisfied. The costumers receive one massive service where there are not
cups, tea spoons or teapots enough and the staff of hotel fight between them
for this stuff. One jungle. I believe that the main source of satisfaction in
this hotel is the rush of waiters staff. The costumers stay impressed with the
skill of one waiter to serve 10 tables alone.
In
conclusion neither the costumers were satisfied neither the team work were
satisfied.
2) What is behind a restaurant kitchen keep
behind a restaurant kitchen.
If you know
what can happen in the kitchen of restaurant you will be really impressed.
Do you know
who put the lemon on the dish of fish and chips in this hotel? The waiters.
Do you know
when the waiters do it? After they clean dirty dishes from customers. Basically
the waiters collect the dishes from the customers tablets in restaurante, rush
with plates for the kitchen and clean it. After with disgusting and dirty hands
the waiters put the lemon on the top of the marvelous dish of fish and chips.
Do you know
that you can drink tea from one teapot from another customer without this
teapot go to the wash machine. Of course you can in this hotel.
3) The companies should work with a team and
hear all workers
I am a
dreamer. I believe seriously that the companies and businesses can work in
partner with their collaborators as a team. For this, the the managers should
understand that the staff and team work are the main source to promote one good
service for the customers and should hear ideas and opinions of them to improve
the quality of service. I tried several times talk with my manger about few
issues that i thought that could be improve. But always i received the answer:
" This is the system we can´t change". In the day that i put this
message in board staff after several times of revolt and bad behaviors i spoke
with manager. But without success. The manager told me and advised me to talk
with the big boss of Hotel but the next day i tried talk with the big boss. But
before, i was called to the office of the head manager bellow and i was fired.
Conclusion, I have not heard by the big boss.
4) Is impossible keep high motivation of staff
if there is not team work
Team work
is the second most important thing in one company. Without team work you don´t
have people that work with passion, motivation and energy at work. If you dont
have people aligned with the values, vision and mission of the company, you
wont have good costumer service. Friction and conflicts at staff can break your
company and contribute for the bad image of your product or company.
5) Seek always challenges that do you happy.
Try the destination.
If I had
not been rebellious to be fired, I had not found a new challenge, 1000 times
better than the last one. It proof that you always should seek jobs that you
like, with team that you like and the most important should not change nothing
in your personality if you feel that your company or your managers don't work
properly.
I was fired in the morning. I had lunch and at afternoon i delivered 4
CV´s in 4 Hotels. After half hour i received a call from another Hotel 3*
in Bournemouth and i started working few days after. So, why not try? I found
the paradise. The hotel is very organised, i received all minutes that i worked
(it didn't happen in last one), the staff is very friendly and work as a true
team, all staff finish at the same time. And the outcome is team work and
customers happy and satisfied.
6) Things that i learnt
- The big
companies could be one wild compared with small companies
- You will
not can change nothing if there is not any mindset to change
- The
costumer satisfaction only can be achieved with the staff happy and focused in
costumers
- When one
human resouces manager is not interested in hear you? Who hear?
- How the
companies can improve if they don´t hear the workers?
Thank you
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